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Returns and Refunds

Overview

We simplest entertain the requests for alternative, return or refund handiest if the request is raised within 7 calendar days of receiving the product. Customers also can boost the request for a go back or refund even earlier than the product is introduced. In other words, we will no longer entertain any requests for replacement, go back, or refund after 7 calendar days from the date of delivery of the product. Earlier than making any request for replacement or return kindly notice that we will proceed with the request for alternative or return handiest underneath the following instances:

• If the provided product has a production defect.

• The product provided isn’t like the product ordered.

• The product provided ought to not were used or worn out.

• The patron should return it within the equal original packing in which it become obtained. pointless to say that

• The original packing must no longer be damaged or dirty.

• The client ought to supply evidence of buying or receipt of the product.

• Products beneath guarantee (if eligible).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@poojagallery.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@poojagallery.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@poojagallery.com for questions related to refunds and returns.