Returns and refunds

We simplest entertain the requests for alternative, return or refund handiest if the request is raised inside 5 calendar days of receiving the product. The customers also can boost the request for go back or refund even earlier than the product is introduced. In other words, we will no longer entertain any requests for replacement, go back or refund after 5 calendar days from the date of delivery of the product. Earlier than making any request for replacement or return kindly notice that we will procedure the request for alternative or return handiest underneath following instances:
• If the provided product has a production defect.
• The product provided isn't like the product ordered.
• The product provided ought to not were used or worn out.
• The patron should return it within the equal original packing in which it become obtained. pointless to say that
• The original packing must no longer were damaged or dirty.
• The client ought to supply the evidence of buy or receipt of the product.
• Products beneath guarantee (if eligible).
Nevertheless, the customers shall no longer be eligible for go back or substitute/exchange under following occasions:
• Objects which are distinctive as “non-refundable” will now not be again/refunded at any value.
• The product ought to be non-consumable in nature, i.e., any object that is consumable in nature like incense sticks, turmeric and so forth. can neither get replaced nor back/exchanged beneath any circumstance,
• cumbersome gadgets like statues, paintings, temple or pooja mandir,
• Customisation or customised pooja bins and items.
Technique of Returns and Refunds:
• On the time of making a request for refund, the customer shall percentage a receipt or evidence of buy along with the photograph of the product (in case of damaged or unique product acquired).
• Handiest the quantity equivalent to the value of the product lower back shall be refunded and not the complete cost of the purchase. For e.g.: Mr. A bought 2 portions of commodity ‘P’ well worth Rs. one hundred/- every and 1 piece of commodity ‘R’ well worth Rs. 2 hundred/-. Additional transport expenses and Tax paid by using Mr. A is Rs.a hundred/-. therefore the full invoiced value will be Rs.one hundred + Rs.a hundred (for ‘P’) + Rs.2 hundred (For ‘R’) + Rs.one hundred(shipping costs) = Rs.500/. Now Mr. A wants to go back 1 piece of commodity ‘P’.. So Mr. A shall be eligible for refund of only Rs.a hundred/- most effective.
• Transportation cost for go back shall be borne by using the patron.
• The purchaser shall percent the product with due care. In case the product acquired at the premises of the seller is damaged or wiped out, the customer shall not be eligible for refund.
• Once the again object is acquired and inspected, we shall notify the patron through email that we've obtained your lower back item(s). We will also notify you of the approval or rejection of your refund thru e-mail.

• In case of digital price thru any mode, once your back request is authorized, we will procedure the refund electronically. A credit score will routinely be applied on your approach of price, inside 7-21 business days (take a look at together with your financial institution)
• In case of CoD mode of payment, we shall difficulty you store credit score for the amount that may be redeemed while purchasing at our internet site.
• To summarize the manner of refunds, first off, upon receiving the product for go back, within 7 business days, we shall intimate the purchaser concerning acceptance or denial of the refund request. Once the request has been accepted, the refund manner shall be initiated and could entire inside next 15 days. In easy words, the complete refund method shall whole inside 21 days from the date of receiving the product on the premises of Pooja Gallery.
• For any query or delay in refund technique, please touch us on at orders@poojagallery.com.
Exchanges:

Pooja Gallery shall update/change the goods handiest if the product received has manufacturing disorder. The goods shall no longer be replaced or exchanged for some other motives as distinctive. If the customer is desirous of getting his product exchanged, he shall touch us at orders@poojagallery.com.
Pooja Gallery container shall entertain the requests for exchange best if the equal has been raised inside five running days from the date of delivery of the product.
On the time of making a request for trade, the patron shall percentage a receipt or evidence of purchase alongside the image of the product (in case of damaged or one of a kind product obtained).
Handiest the precise product with production defect shall be exchanged and no longer the whole lot.
Transportation price for sending the product to the workplace of the vendor will be borne via the customer.
The client shall % the product with due care. In case the product acquired at the premises of the seller is damaged or worn out, the client shall not be eligible for alternate.
Once the again object is acquired and inspected, we will ship you an e mail to notify that we've received your object(s). We shall additionally notify you of the approval or rejection of your change request thru electronic mail.
To summarize the method of change, first of all, upon receiving the item for trade, within 7 enterprise days, we will intimate the client regarding reputation or denial of the trade request. Once the request has been authorized, the alternate manner will be initiated and will entire within next 15 days. In easy phrases, the complete technique shall whole inside 21 days from the date of receiving the product on the premises of Pooja Gallery.
For any query or put off in the method, please touch us on at orders@poojagallery.com.