Last Updated: July 2026
At Pooja Gallery, we are committed to providing high-quality home décor, pooja items, handicrafts, and decorative products. If you are not completely satisfied with your purchase, please review our Refund, Return & Exchange Policy below.
Return Eligibility
You may request a return within 7 calendar days from the date your order is delivered.
A return request will be accepted only if:
- You received a damaged product.
- You received a defective or manufacturing-fault product.
- You received an incorrect product.
- The product was significantly different from the description on our website.
To qualify for a return:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging, labels, accessories, and invoice.
- Clear photographs of the product and packaging may be required for verification.
Products Not Eligible for Return
Returns will not be accepted for:
- Customized or personalized products.
- Products marked as Non-Returnable or Final Sale.
- Consumable products such as incense sticks, camphor, candles, or similar items.
- Products damaged due to misuse, negligence, improper handling, or normal wear and tear after delivery.
- Products returned without original packaging or accessories.
Order Cancellation
Orders may be cancelled before dispatch by contacting our customer support team.
If the order has already been shipped, cancellation may not be possible. In such cases, you may request a return after delivery, subject to this policy.
How to Request a Return
To initiate a return, please email:
Email: [email protected]
Include:
- Order Number
- Customer Name
- Product Name
- Reason for Return
- Clear photographs (for damaged, defective, or incorrect products)
- Proof of purchase
Our customer support team will review your request within 2–3 business days.
Return Pickup
For approved returns involving:
- Damaged products
- Defective products
- Incorrect products
Pooja Gallery will arrange a reverse pickup where available.
If reverse pickup is unavailable in your location, you may be requested to ship the product to our return address. Reasonable courier charges may be reimbursed upon approval.
Refund Policy
Refunds are issued only after the returned product has been received and successfully inspected by our quality team.
If approved, refunds will be processed to the original payment method whenever possible.
Prepaid Orders
Refunds will be credited to the original payment method within 7–15 business days after approval.
Cash on Delivery (COD) Orders
For COD orders, customers will be required to provide their bank account details. Refunds will be processed within 7–15 business days after approval.
Refund Amount
Approved refunds will include:
- The price paid for the returned product.
Original shipping charges (if any) are generally non-refundable unless the return is due to:
- Wrong product delivered
- Damaged product
- Manufacturing defect
- Courier damage during transit
Quality Inspection
Every returned product undergoes a quality inspection.
Refunds or returns may be declined if:
- The product has been used.
- The product is damaged after delivery.
- Original packaging is missing.
- Accessories or parts are missing.
If a return request is rejected, the product may be shipped back to the customer.
Exchange Policy
We offer exchanges for eligible products within 7 calendar days of delivery.
An exchange may be approved if:
- The product has a manufacturing defect.
- You received an incorrect product.
- The product arrived damaged during shipping.
Subject to stock availability, we will send a replacement product after the returned item passes inspection.
If the replacement product is unavailable, you may choose:
- A full refund, or
- Store credit (where applicable).
Change of Mind
If you wish to return a product because you changed your mind:
- The product must be unused and in its original condition.
- The customer is responsible for return shipping costs.
- Refunds will be processed only after successful inspection of the returned product.
Please note that certain products may not be eligible for return due to hygiene, customization, or product-specific restrictions.
Refund Timeline
- Return request review: 2–3 business days
- Reverse pickup (if applicable): 3–7 business days
- Product inspection: 2–3 business days after receipt
- Refund processing: 7–15 business days after approval
Overall, most eligible refunds are completed within 21 business days after we receive the returned product.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Pooja Gallery
Email: [email protected]
Website: https://poojagallery.com
