Last Updated: July 30, 2026
Welcome to Pooja Gallery (“we”, “our”, “us”). These Terms & Conditions govern your use of https://poojagallery.com and the purchase of products available through our website.
By accessing, browsing, or placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. Business Information
Brand Name: Pooja Gallery
Operated By: YCOM SOLUTION
Proprietor: Poonam Kumari Pasi
GSTIN: 09FHGPP3407N1ZT
Website: https://poojagallery.com
Customer Support Email: [email protected]
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
- The information provided by you is accurate and complete.
- You will use this website only for lawful purposes.
3. Products & Pricing
We strive to ensure that all product information, descriptions, images, dimensions, and prices displayed on our website are accurate.
However:
- Product colours may vary slightly due to screen settings, lighting, or photography.
- As many of our products are handcrafted, slight variations in colour, texture, finish, or design may occur and are not considered defects.
- We reserve the right to correct any errors, inaccuracies, or omissions and to update product information without prior notice.
All prices are displayed in Indian Rupees (INR) and are inclusive or exclusive of applicable taxes as indicated during checkout.
4. Orders
Placing an order on our website constitutes an offer to purchase.
We reserve the right to:
- Accept or reject any order.
- Cancel an order due to pricing errors, stock unavailability, suspected fraud, payment verification issues, or any other legitimate reason.
- Limit quantities purchased per customer where necessary.
If your order is cancelled after payment has been received, the applicable amount will be refunded using the original payment method.
5. Payments
We accept secure online payments through trusted payment gateways.
Available payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
Pooja Gallery does not store your complete card details, CVV, PIN, or banking credentials.
6. Shipping & Delivery
Shipping and delivery are governed by our Shipping Policy.
Estimated delivery timelines are provided for reference only and may vary depending on:
- Customer location
- Courier partner availability
- Weather conditions
- Public holidays
- Natural disasters
- Other circumstances beyond our reasonable control
7. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are governed by our Refund, Return & Exchange Policy.
Customers are encouraged to read the policy carefully before placing an order.
8. Intellectual Property
Unless otherwise stated, all content available on this website, including:
- Product images
- Logos
- Text
- Graphics
- Videos
- Product descriptions
- Website design
is the intellectual property of Pooja Gallery or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
9. User Accounts
If you create an account on our website, you are responsible for:
- Maintaining the confidentiality of your login credentials.
- Restricting access to your account.
- All activities conducted through your account.
Please notify us immediately if you believe your account has been accessed without your permission.
We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.
10. Acceptable Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with website functionality.
- Copy or misuse website content without permission.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
12. Limitation of Liability
To the maximum extent permitted by applicable law:
- Pooja Gallery shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.
- Our total liability for any claim relating to a product shall not exceed the amount paid for that product.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.
13. Third-Party Links
Our website may contain links to third-party websites for your convenience.
We do not control or endorse these websites and are not responsible for their content, policies, or practices.
14. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will become effective immediately upon publication on this page.
We encourage customers to review these Terms periodically.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
16. Dispute Resolution
If you have any concerns regarding an order or our services, we encourage you to contact our customer support team first so that we can attempt to resolve the matter amicably.
If a dispute cannot be resolved through mutual discussion, it shall be subject to the exclusive jurisdiction of the competent courts located in Lucknow, Uttar Pradesh, India.
Where permitted by applicable law and agreed by both parties, disputes may also be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Lucknow.
17. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Pooja Gallery
Website: https://poojagallery.com
Email: [email protected]
Customer Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
