Last Updated: July 2026
At Pooja Gallery, we are committed to providing a safe, transparent, and hassle-free shopping experience. Please read our Shipping & Exchange Policy carefully before placing an order.
Shipping Policy
Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- Once your order is dispatched, you will receive an email and/or SMS containing your shipment tracking details.
Delivery Timeline
- We currently deliver across India.
- Estimated delivery time is 5–10 business days, depending on your delivery location.
- Delivery timelines are estimates and may vary due to courier delays, weather conditions, festivals, natural disasters, or other circumstances beyond our control.
Shipping Charges
- Free shipping is available on eligible orders as displayed on our website.
- Shipping charges (if applicable) will be clearly displayed during checkout before payment.
- No hidden shipping charges will be added after your order is placed.
Order Tracking
After dispatch, you can track your order using the tracking information provided in your shipping confirmation email or by contacting our customer support team.
Delayed or Lost Shipments
If your order has not been delivered within the estimated delivery period:
- Contact our customer support team with your order number.
- We will coordinate with the courier partner to investigate the shipment.
- If the shipment is confirmed as lost during transit, we will arrange either:
- a replacement product (subject to availability), or
- a full refund.
Delivery Address
Please ensure your shipping address, mobile number, and PIN code are accurate while placing the order. Pooja Gallery is not responsible for delays or failed deliveries caused by incorrect customer information.
International Shipping
Currently, Pooja Gallery delivers only within India. We do not offer international shipping at this time.
Exchange Policy
Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, you may request an exchange subject to the conditions below.
Exchange Eligibility
You may request an exchange within 7 calendar days from the date of delivery if:
- You received a damaged product.
- You received a defective or manufacturing-fault product.
- You received an incorrect product.
- The item is unused, unwashed, and in its original condition with all tags, labels, accessories, and original packaging intact.
To process your request, please provide:
- Order Number
- Clear photographs of the product and packaging
- Description of the issue
- Proof of purchase
Products Not Eligible for Exchange
The following products cannot be exchanged unless they are received damaged or defective:
- Products marked as Non-Returnable or Final Sale
- Customized or personalized products
- Used or damaged products caused after delivery
- Products returned without original packaging or accessories
- Consumable products such as incense sticks, candles, or similar items
How to Request an Exchange
To initiate an exchange, please contact us within 7 days of receiving your order.
Email: [email protected]
Please include:
- Order Number
- Product Name
- Description of the issue
- Clear product photographs
- Proof of purchase
Exchange Process
- Our support team will review your request within 2–3 business days.
- If approved, we will arrange a reverse pickup where service is available. If reverse pickup is unavailable in your location, you may be requested to ship the product to our return address.
- After receiving the returned product, our quality team will inspect it.
- If the product passes inspection, a replacement product will be dispatched within 3–5 business days, subject to stock availability.
- If the requested replacement is unavailable, we will contact you with suitable alternatives or a refund, where applicable.
Damaged Packages
If you receive a package that appears damaged or tampered with:
- Take photographs before opening the package.
- Contact us immediately at [email protected].
- Do not discard the original packaging until your request has been resolved.
Customer Support
If you have any questions regarding shipping, exchanges, or your order, please contact us:
Pooja Gallery
Email: [email protected]
Website: https://poojagallery.com
